Burnaby & Vancouver · Flat rate
The price we quote in the driveway is the price on the invoice.
Drains, sewers, water heaters and repiping — priced before the work starts, by a crew that shows you the camera feed.
What to tell your plumber
A clear description helps a qualified plumber assess the next step. These examples illustrate an intake conversation; they cannot establish a diagnosis or a safe waiting time.
| What you're seeing | Details to discuss | Urgency |
|---|---|---|
| Water pooling and you can't stop it | Where the water is coming from and whether a shut-off can be reached from a dry, safe location. | Call now |
| Sewage smell, or waste backing up | Which fixtures are affected and whether sewage is entering the property. Avoid contact with wastewater. | Call now |
| Every drain in the house is slow | Which drains are affected, when it started and whether anything is backing up. | Ask promptly |
| No hot water, or it runs out fast | The equipment type, any error indicator and whether there is a leak, gas smell or other hazard. | Ask promptly |
| Banging pipes, or pressure that spikes | Where the noise occurs and whether it is accompanied by leaks or sudden pressure changes. | Arrange advice |
| One fixture drains slowly | Which fixture is affected and whether the problem is changing. | Arrange advice |
General guidance for a demonstration site, not a diagnosis. If you smell gas, leave the building and call your gas utility and 911 — not a plumber.
Everything downstream of your tap
Drain & sewer
Camera inspection first, so the blockage is located before anything is cut. Snaking, hydro-jetting, spot repair and full line replacement where the camera says it is warranted.
24/7 emergency
Triaged by how fast water is moving and what it is reaching. Containment first, diagnosis second, permanent repair quoted before it begins.
Water heaters
Tank and tankless, repair and replacement, sized to the house rather than to whatever was there before. Old unit removed and disposed of.
Repiping & PRV
Whole-house repiping in copper or PEX, pressure-reducing valves, and accessible manifold layouts that make future inspection and maintenance easier.
Keep safety first
Use only safe access
Use the water shut-off only if you know its location and can reach it from a dry, safe area. Do not enter a flooded basement or crawlspace.
Stay clear of electricity
Keep away from water near electrical equipment. Do not touch wet switches or panels. Leave an unsafe area and contact emergency services or your utility from safety.
Stop adding water
No taps, no toilets, no laundry, no dishwasher. Especially if waste is backing up.
Photograph it
Take photographs only from a safe location. Protecting people comes before documenting damage.
Free camera inspection of your main line
We put a camera down the main and you watch the screen with us. If the line is fine, you have that on record. If it isn't, you can see exactly what you are being asked to pay to fix — which is the entire point.
- Full length of the main to the property line
- You watch the feed live, not a summary afterwards
- Findings written down in plain language
- No obligation, and the report is yours
Water doesn't wait for business hours.
Explore an AI receptionist configured for plumbing enquiries. The sample intake asks where water is moving, which fixtures are affected and what service is needed.
Open the demonstration to see the plumbing intake and how it separates a flood from a slow drain. It books nothing real and dispatches no one.
Tell us what it's doing
For a sample request, describe where the water is coming from and which fixtures are affected. This demo does not arrange emergency attendance.
Simulation only — nothing was sent
This is what a real submission would have captured. No message left this page, no appointment exists, no one has been dispatched, and nothing was stored anywhere.
A connected customer site can pass enquiries to its team. Appointments require a separate confirmed booking.