24/7 emergency response — Delta, Surrey & Richmond
Burst line, flooded basement, kitchen fire, black staining behind the baseboard — a real person answers this number at 3 AM, a crew is dispatched on that call, and every reading and photo we take is written up for your adjuster.
The first six hours
An atmospheric river overwhelms the storm drains in Delta. A supply line splits in an unheated Surrey crawlspace during a cold snap. A shared wall in a 1980s Richmond strata quietly moves water into three units before anyone sees a mark. What you do in the first six hours decides whether this is a dry-out or a demolition.
You call four numbers and get four answering services promising a callback in the morning. By morning, category 2 water has sat long enough to become category 3, and the drywall is a write-off instead of a dry-out.
Water wicks up drywall, runs under laminate and vinyl plank, follows the top plate along shared strata walls and drops into the suite below. The wet spot you can see is rarely the wet area that matters.
Anyone can rent blowers. Structural drying means a calculated air mover count, LGR dehumidifiers sized to the cubic volume, and daily moisture readings until the cavity matches an unaffected baseline. Skip that and mould starts inside 24 to 48 hours.
Adjusters do not pay for what nobody documented. Without cause of loss, moisture maps, daily logs and a written scope, you are arguing from memory — and you are the one holding the shortfall.
What we restore
Residential, strata and commercial losses across the Lower Mainland. Emergency mitigation through structural drying, remediation and reinstatement — with one scope and one point of contact throughout.
Burst supply lines, failed hot water tanks, sewer backups and storm flooding — extracted, categorised 1, 2 or 3 and dried to IICRC S500. We map moisture with meters and thermal imaging, set air movers and LGR dehumidifiers to the load, take readings every day, and only pull the equipment when the structure matches the unaffected baseline.
Call the 24/7 dispatch lineEmergency board-up and make-safe, then soot removal, HEPA air scrubbing and hydroxyl or ozone deodorisation — because smoke odour lives in the drywall and the HVAC, not just the room that burned.
Start a fire damage claimWildfire smoke infiltration, a crawlspace that never dried, a bathroom fan vented into an attic — mould in the Lower Mainland is usually a moisture problem wearing a disguise. We work to a written remediation protocol: containment and negative air, HEPA filtration, controlled removal, anti-microbial treatment, then post-remediation verification before anything is closed up. Salvageable contents are inventoried, packed out, cleaned and stored while the structure is put back.
How an emergency runs
A technician picks up, triages the loss over the phone and tells you how to make it safe while the truck rolls.
Within the hour on average. Extraction, containment, negative air, and a full photo and moisture record before anything is moved.
Equipment set to the load, readings taken daily, drying logs and moisture maps added to your file every visit.
Scope written for the adjuster, direct billing where your policy allows, reinstatement finished by our own trades.
“We do not call a room dry because it looks dry. It is dry when the meter says the material matches the unaffected baseline — and that reading is in your file with the date on it.”— The Rapid Restoration drying standard
Average time on site after an emergency call
Live dispatch — a technician answers every hour of the year
Water, fire and mould losses mitigated since 2009
Average rating from homeowners, stratas and adjusters
Sample figures shown for demonstration — replaced with your real numbers.
Recent losses
Concept imagery — replaced with your project photography
A split riser on the sixth floor put water through eleven units before the shut-off was found. We thermal-scanned every affected demising wall to find where the water actually travelled, ran containment in the corridors so residents could stay in place, and issued one consolidated scope so the strata and the individual owners were not fighting over who documented what.
Concept imagery — replaced with your project photography
The fire was out in ten minutes; the smoke had already been through the return air and into every closet in the house. Board-up and make-safe the same night, contents inventoried and packed out to our facility, soot removal and hydroxyl deodorisation through the structure, HVAC cleaned before anyone moved back in.
Concept imagery — replaced with your project photography
Three days of rain backed the perimeter drains and put category 3 water into a crawlspace that had never dried properly from the year before. Contaminated material removed under containment, subfloor and joists treated with anti-microbial, negative air held until post-remediation verification came back clear — then the drainage issue documented so the claim covered the cause, not just the symptom.
A technician attends, scans the affected area with meters and a thermal camera, and tells you plainly what is wet, what is salvageable and what your insurer will want to see. No charge, no obligation, whether you use us or not.
If water is running right now, or you are standing in it — do not fill in a form. Phone (604) 555-0199 and we will dispatch while we are still talking.
Our average is 60 minutes to on site anywhere in Delta, Surrey, Richmond and most of Greater Vancouver, with trucks staged rather than dispatched from one yard. During a major storm event the whole Lower Mainland calls at once — we will still answer live and give you a real arrival window plus what to do in the meantime, instead of a callback promise.
Sudden and accidental water and fire losses are covered under most BC homeowner and strata policies; long-term seepage and poor maintenance usually are not, which is exactly why cause of loss gets documented on day one. We write the scope in the format adjusters expect, supply moisture maps, daily drying logs and the photo record, and bill your insurer directly where the policy allows — you normally pay only the deductible.
Usually not. Most category 1 and 2 water jobs are run with containment and negative air so you keep the rest of the house, though the drying equipment is loud and warm for a few days. Category 3 water, active mould remediation and significant fire or smoke damage generally do mean temporary accommodation — and additional living expenses are a line on most policies, so we help you document that too.
Three to five days for a typical clean-water loss, longer where water is trapped under tile, in a subfloor cavity or behind a shared wall. We take readings at the same points every day and adjust the equipment to what the numbers say. Nothing gets closed up, and no reinstatement starts, until the affected materials match the dry standard we set from an unaffected area of the same building.
Possibly, and disturbing it makes things worse — cutting into growth without containment puts spores through the rest of the house. Mould can start within 24 to 48 hours of materials staying wet. We inspect, find the moisture source it is feeding on, then work to a written remediation protocol: containment, negative air, HEPA filtration, controlled removal, anti-microbial treatment and post-remediation verification before anything is rebuilt.
A technician answers. Every time.
24 hours a day, 365 days a year — Delta, Surrey, Richmond & Greater Vancouver.