Privacy & demo data

Updated October 22, 2026

This notice covers the Northline Digital website, its AI receptionist demonstrations, the Northline phone receptionist and strategy-call bookings. Northline Digital is based in Vancouver, British Columbia. For questions about your information, contact northlinedigital26@gmail.com.

When you submit an enquiry

The Northline enquiry form collects the details you enter: your name, business, contact details, trade, website and message. We use these to review and respond to your request. A successful submission stores your request in our lead database. Submitting the form does not itself book an appointment.

If submission fails, the page tells you and keeps your entries available to edit or try again. You can also contact us by email.

When you try a trade demo

Summit Roofing, BlueLine Plumbing, NorthStar HVAC, Apex Electric, Evergreen Landscaping, Prestige Painting and Rapid Restoration are demonstration businesses. Their enquiry forms demonstrate the interface in your browser; they do not send your entries, request a real callback or dispatch a technician.

Use invented example details in demonstrations. Do not enter payment information, passwords, health information or other sensitive details. For a real emergency, contact local emergency services or a qualified local contractor directly.

AI voice conversations

Browser voice starts only when you choose to start a call and allow microphone access. You can also call Northline’s phone receptionist. Retell AI and its speech and AI providers process audio and text to understand and answer you; Twilio carries calls to the Northline phone number and processes phone numbers and call-routing information. Riley identifies herself as AI. Answers can be mistaken, and you can end a call at any time.

Northline conversations are limited to five minutes; the seven fictional trade demonstrations are limited to 60 seconds. Our current Retell setting retains basic call information, such as identifiers, caller number where supplied, time, duration, status and cost, without saving call recordings or conversation transcripts in Retell. Returning-caller memory is off. Audio and text are still processed during the call; this is not a promise that providers retain no operational data.

The fictional trade demos do not make real bookings, store contact enquiries or dispatch help. Northline’s own receptionist can offer a real strategy call, and its website can save an enquiry when you explicitly request it. Those actions require your consent and a confirmed result.

When you book a Northline Strategy Call

With your permission, Riley sends your name, email address, selected time and timezone to Cal.com to create the booking. You can also enter these details yourself on the Cal.com booking page. Cal.com and the connected Google Calendar process appointment details and send the calendar invitation with meeting access information. A successful booking is separate from confirmation that an email was delivered.

Booking details are used to organize your appointment, not to enroll you in marketing. Use the invitation’s cancellation or rescheduling links, or contact Northline for help. Do not provide payment details or sensitive personal information during a voice conversation.

When you make a payment

When online checkout is available and you choose to open it, Stripe collects and processes your payment details in its secure checkout. Northline does not receive or store your full card number or security code. Stripe and Northline retain the payment and contact information needed to confirm payment, handle billing and arrange your project. Stripe processing may take place outside Canada.

Checkout uses a signed, essential cookie lasting up to one hour so this browser can securely check its own payment result. The cookie is not used for advertising. The payment summary shows the deposit, remaining balance and when any monthly billing starts before you pay.

Services that process information

• Vercel hosts this website and processes request information needed to serve and secure it.
• Supabase stores Northline enquiry records. Our Northline lead database is configured in the Canadian region.
• Retell AI and its providers process browser and phone voice conversations; Twilio carries phone calls. Processing may take place outside Canada.
• Cal.com and the connected Google Calendar process strategy-call bookings and invitations. Their processing may take place outside Canada.
• Stripe processes checkout, payments and billing when you choose to use online payment.
• Page images and fonts load from external content providers, which receive the network requests needed to deliver those files.

The site also uses limited request information to prevent abuse and limit voice usage.

Your choices

You can browse without starting a voice conversation or submitting an enquiry. To ask about, correct or request deletion of information you have submitted to Northline, email northlinedigital26@gmail.com with enough detail to identify your request. Do not send identity documents or sensitive information unless specifically needed to resolve the request.

Enquiry records remain in our lead system while we handle follow-up. This website does not currently provide automatic deletion or a self-service account. Ask us directly if you want your request removed.